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At Taylors we want to make your online shopping experience easy and hassle-free. So on this page you’ll find a summary of the Terms & Conditions for our online store. The full set of terms can be found by clicking on the link at the bottom of each page, or by clicking here. If you have any questions that aren’t answered in this section, send an e-mail to firstname.lastname@example.org or call us on FREECALL 1800 804 295 (from 9am -5 pm, Monday – Friday) and we will do our best to assist with your enquiry. By placing an order through our web site, you are agreeing to these terms and conditions. These terms and conditions are subject to change without notice, make sure to check back regularly to read the latest version.
Online Store Content
It’s our aim to keep the web site as up to date as possible, however with so many exciting things happening here at Taylors, it is possible that the information on the site may run behind slightly, so we can’t guarantee the content. Any images, specifications or information particulars published on the web site in connection with wines or merchandise are provided for identification only and are subject to change without notice.
Deliveries and Unattended Deliveries
If you pay by credit card you may request that your delivery is left on the doorstep. However if you pay by Paypal we cannot deliver to an unattended address and require someone to be present who is over 18 years of age and can provide proof of age.
We do our best to deliver to most parts of Australia but as the world’s sixth largest country there are some parts of the nation we can’t reach, to check whether we deliver to your location please check the delivery pricing and post code list here. Taylors uses the Australia Post delivery network. Australia Post provide a free online package tracking service so you will be kept up to date with the progress of your order. Australia post will deliver to your door, or leave a card for collection at your local post office.
Australia Post reserve the right to leave a card even if you request an unattended delivery if:
We know that you will be eagerly awaiting the arrival of your Taylors wines, and we will endeavour to get them to you as quickly as possible. Orders usually arrive 10-14 days after purchase. If you would like to arrange express delivery, please contact Taylors Wines directly.
All products are ‘while stocks last’. If a product ordered is out of stock, we will offer you an alternative, or issue a full refund.
Pricing & Promotions
The product, prices and promotions offered on our online store only apply to Australia and are subject to change. The prices are all shown in Australian dollars inclusive of GST. Prices will either be per bottle or per case as stated. Delivery charges are shown separately and are not included in the displayed product pricing.
We accept Visa or MasterCard. If the credit card issuer does not authorise the transaction, or later revokes authorisation for the transaction, Taylors may cancel the order. All payments are processed by SecurePay, a third party payment gateway. By using the store you warrant that any credit card details provided by you are true and correct and that you are authorised to charge the relevant payment to that credit card. You must indemnify Taylors from and against any loss or damage it suffers in connection with a breach of this warranty.
Breakages & Refunds
After all the hard work we put into our wine we want you to enjoy our product as much as we enjoyed making it. Unfortunately items can be damaged during transit, in which case we ask you to contact our cellar door manager to discuss a replacement. Just make sure you notify us within 48 hours of receiving your order. We are proud of our award-winning wines so if you are not satisfied with your purchase please let us know. You can contact our customer service representative here.
If you wish to cancel or change your order please call us on (08) 8849 1111 (from 9am -5 pm, Mon-Fri) within 24 hours of placing your order; exchanges and refunds are provided at Taylors discretion. If we’ve already delivered the wine to you, you’ll need to make sure the bottles are unopened and kept in good condition.
Security, Your Personal information & Privacy
Liquor Licensing & Responsible Service of Alcohol
At Taylors, we recommend that wine lovers enjoy our wines responsibly. Remember wine is best when enjoyed in moderation. It is against the law to sell or supply alcohol to, or to obtain alcohol on behalf of, a person under the age of 18 years. If we have reason to believe that a person ordering wine is not 18 years of age or older, we reserve the right to refuse or cancel the order.
If you purchase products from Taylors, you warrant to us that:
Taylors operates under the SA producer’s licence #50800612.
Creating an Account for the Taylors Online Store
The Taylors online store offers a registration facility for users who wish to create an account on the site. This provides our registered customers with a faster checkout. As a registered user you will be able to edit these details. We will not store your credit card details. If you choose not to input the details required by the site, you won’t be able to use this facility.
When you have register, you will nominate a password. You are responsible to maintain the confidentiality of your password, and for all activities that occur using your password, including in relation to your personal information. You should immediately notify us of any unauthorised use of your logon or password or any other breach of security of which you become aware.
By providing your contact details you subscribe to receive future special offers and promotions along with information about special events from Taylors Wines and from our agents until such time as you request us to stop.
Should you wish to opt out at any time simply click the "unsubscribe" link in our electronic newsletters or let us know via phone on FREECALL
1800 804 295.
Your details remain yours and may only be shared with our agents for the purposes of communicating Taylors Wines offers.
We are only able to deliver in full cases. To be able to complete your order, your cart must contain multiple of 6 bottles, e.g., 6, 12, 18.
We always like to keep in touch with our customers. It's a great way to share our passion for wine and winemaking with people who feel the same way. If you'd like to receive our newsletter and stay up to date with all our big news, please enter your details in the form below.