Conditions of Use: Taylors Wines Websites

This is the website of Taylors Wines Pty Limited ABN 43 007 733 897 (“Taylors”) and Wakefield Wines Pty Limited, owner of the Taylors (in certain countries), Wakefield (in certain countries), Wakefield Taylor Family Winemakers (in certain countries), Promised Land, Eighty Acres, The Hotelier, Jaraman, St Andrews, TWP, Sea Dragon Valley, The Legacy, The Pioneer, The Visionary, Masterstroke, Fourth Dimension, and The Restless Wine Merchant proprietary brands. These Conditions of Use (“Conditions”) govern the access to and use of this website and any other digital properties owned or operated by Taylors. Other Taylors websites include: http://www.wakefieldwines.com/; http://taylormadewines.com.au; and any alternative digital architectures or applications that may from time to time be published by Taylors, including websites specifically tailored for access by mobile devices (collectively referred to as "the web sites").

1) Acceptance of These Conditions

By accessing, browsing, or utilising the web sites, you are deemed to have read, understood, and agreed to be bound by these Conditions in their entirety. The Conditions may be varied, modified, or updated from time to time entirely at the discretion of Taylors. You are deemed to have accepted any such variations once the amended text is posted directly onto the web sites. It remains your sole responsibility to check the web sites regularly to review the latest authoritative version of these Conditions.

2) Website Content & Intellectual Property Protection

Copyright and all associated intellectual property rights in all materials, imagery, copy, layouts, and data appearing on this web site are, except where noted to the contrary, the exclusive property of Taylors. No portion of this web site may be reproduced, transmitted, syndicated, or mirrored in whole or in part, except as expressly permitted under the Copyright Act 1968 (Cth), other applicable international laws, or for purposes explicitly authorised in writing by Taylors.

Taylors does not represent or warrant that any information, text, media, or downloadable files obtained from or through this web site are entirely free from computer viruses, malicious code, or other technological faults or defects. It is your strict personal responsibility to execute rigorous security scanning protocols on any such information. To the maximum extent permitted by law, Taylors is not liable to you for any loss, systemic disruption, or financial damage resulting from any such technological fault or defect. You expressly agree that the entire risk arising out of the installation, download, use, or operational performance of the Taylors web sites remains exclusively with you.

3) Privacy Commitment & Legislative Alignment

Taylors is strictly committed to maintaining the privacy, security, and confidentiality of your personal data. We strictly adhere to the Australian Privacy Principles (APPs) as set out under the Privacy Act 1988 (Cth) when managing the collection, usage, disclosure, security, and corrective access of your personal information. While we deploy industry-standard operational measures to protect your digital assets, the inherent nature of internet-based transmissions means that absolute security cannot be unilaterally guaranteed.

By providing information to Taylors over these platforms, you acknowledge the structural security realities of dealing online over the open internet. You agree not to hold Taylors responsible for any breach of security unless directly caused by our gross negligence or wilful default of statutory responsibilities. Every individual retains an unalienable right to request access to, or correction of, personal information held within our secure systems. Taylors’ comprehensive, statutory Privacy Policy can be accessed via the designated link at the bottom of each web page, or by reading Part B of this consolidated framework.

4) Legal Use of This Web Site

You must be of legal drinking age within your specific local jurisdiction (and at minimum 18 years of age within Australia) to access, view, or interact with this web site.

• (a) Permitted Activities: You may view the web site, generate an isolated printed copy, or download components of the site onto your local hardware drive, provided such actions are done strictly for personal, non-commercial, informational, research, or private educational study purposes.
• (b) Prohibited Extraction: Other than as set out in subsection (a) above, you are strictly prohibited from reproducing, copying, distributing, republishing, or commercially exploiting any information or asset on the web site without obtaining the explicit prior written permission of Taylors.
• (c) Compliance: You must not deploy the web site for any illegal, unauthorised, or malicious purposes, or in any manner inconsistent with these statutory Conditions.
• (d) Risk Assumption: You access and navigate the web site entirely at your own legal and financial risk.

5) Use of the Taylors Online Store & Commercial Terms

It is a strict criminal offence under Australian law to sell, supply, or deliver alcohol to, or to obtain alcohol on behalf of, a person under the age of 18 years. If Taylors has reasonable grounds to believe that a person ordering wine is not 18 years of age or older, we reserve the absolute right to refuse, cancel, or permanently void the order without liability.

WARNING: Under the Liquor Licensing Act 1997 (SA), liquor must not be supplied to persons under 18. Liquor must not be obtained by persons under 18. Taylors Wines Pty Ltd, Liquor Licence Number 57600445.

If you purchase products through the Taylors Online Store, you warrant and legally declare to us that:

• You are over the age of 18 years; and
• Any person for whom you are obtaining the products, or to whom you intend to supply the products, is over the age of 18 years.

The binding commercial contract between you and Taylors for the supply of goods purchased from the Online Store (“the Contract”) comes into existence only when Taylors formally accepts and processes your order. Taylors will notify you of such acceptance via digital confirmation. No prior obligation to sell or deliver goods arises before this point. Each individual order processed represents a separate and distinct legal contract.

Any individual physically present at the nominated delivery address who accepts and signs for the delivery of the goods shall be conclusively presumed by Taylors to be authorised to receive the shipment. While Taylors utilises all reasonable operational endeavours to meet requested delivery dates, it does not guarantee delivery timeframes and is not liable for any loss or commercial disruption resulting from logistical or third-party delivery delays. Risk and legal title in the goods pass completely to you upon the successful delivery of the shipment to your nominated delivery address.

Taylors' pricing structures, product portfolios, promotional discounts, and commercial offers remain subject to immediate change and can be unilaterally withdrawn at any time without prior notice. The specific price payable for any item is the precise price published and applicable on the date when Taylors confirms your specific order.

Errors and Omissions

Occasionally, typographical errors, system anomalies, or accidental omissions related to the pricing, availability, or description of goods may occur. We will implement reasonable endeavours to correct any errors or omissions as soon as practicable following formal identification. We reserve the absolute right to modify, substitute, suspend, or permanently remove without notice any commercial information or offering related to goods for sale.

Family & Friends & Promotional Programmes

The Family & Friends tier discount is accessible exclusively to active customers who maintain a valid subscription to the Family & Friends email newsletter and are actively logged into their certified online customer account at the time of checkout. The discount applies strictly to selected, full-priced inventory items and cannot be combined with concurrent offers, clearouts, or external promotional discounts.

Member birthday and welcome gift discounts are restricted to subscribed individuals logged into their validated account, subject to a strict minimum spend threshold of $95.00 (calculated as total order value excluding the applied discount and applicable shipping fees) on selected full-priced items. These anniversary or promotional gifts are strictly non-combinable, single-use vouchers restricted to the verified email recipient of the offer.

Quantity Limits

In circumstances where Taylors imposes mandatory purchase quantity limits on specific high-demand, reserve, or limited-release products, we reserve the right to unilaterally adjust any order to conform to the published limit. When an order adjustment occurs, a full financial refund for the excised portion of the order will be processed and returned to the customer as soon as possible, and in all scenarios within a maximum window of 10 business days.

Payment Processing & Security

All online commercial transactions are processed via Shopify Payments (including Shop Pay) or other authorised secure third-party payment gateways. Taylors Wines does not directly collect, process, or store your raw credit card numbers or financial details on our internal corporate servers.

By placing an order, you agree to be bound by the terms, conditions, and privacy policies of our third-party payment processors. While our payment partners enforce rigorous, industry-standard PCI-DSS compliance measures to protect your financial data during transmission, Taylors Wines accepts no liability for any loss, unauthorised access, or financial damage arising from faults, breaches, or systemic failures directly attributable to third-party payment gateways or your personal banking institutions.

Returns, Refunds & Faulty Goods

Taylors Wines handles all returns and processing of refunds in strict accordance with the statutory guarantees provided under the Australian Consumer Law (ACL).

• Transit Damage & Breakages: If your wine is delivered visibly damaged or bottles have been broken in transit, you must notify our customer service team within three (3) business days of the delivery date. We require photographic evidence of the damaged goods and packaging to process a claim. Upon verification, Taylors Wines will, at our absolute discretion, issue a replacement of the damaged items or a full refund for the affected portion of your order.
• Faulty Product: Wine is a perishable agricultural product and occasionally faults may occur (such as premature oxidation, reduction, or a compromised screwcap seal). If you believe a wine purchased directly from our Online Store is faulty, please retain the bottle and the remaining wine, and contact us immediately. We may require you to return the faulty bottle (at our cost) for quality control analysis. Where a wine is proven faulty, we will replace the item or refund the purchase price.
• Change of Mind: Please choose your wine carefully. Taylors Wines does not legally offer refunds or accept returns for a simple change of mind or an incorrect choice made during the checkout process. Any exceptions to this policy are made entirely at the absolute discretion of Taylors Wines management and, if approved, require the goods to be returned unopened, in pristine, resalable condition, with all return freight costs borne entirely by the customer. Refunds will only be processed to the original payment method.

6) Ownership of Material & Trade Mark Rights

You explicitly acknowledge and agree that all material on the web site is owned directly by Taylors or deployed by Taylors under valid legal licence from verified third-party rights holders. You must not execute any action or digital command inconsistent with these proprietary rights of ownership.

In particular, designated registered and unregistered trademarks, corporate logos, and brand imagery (collectively, "the Images") are displayed across the web sites. These Images belong exclusively to Taylors or third-party licensors and are fully protected under federal Australian and international intellectual property statutes. Nothing contained within the web sites shall be construed as granting, by implication, estoppel, or otherwise, any licence, title, or right of use over any Images without the express, clear written permission of the lawful owners.

7) External Hyperlinks

• (a) You acknowledge and agree that any outbound links to third-party web properties located across the web sites are provided solely as a matter of user convenience. The inclusion of any hyperlink does not constitute, imply, or validate any form of corporate endorsement, recommendation, or verification of the third-party web site by Taylors.
• (b) Because Taylors does not own, control, or monitor third-party web platforms, it accepts no legal responsibility for the structural content, privacy governance, operational accessibility, reliability, or functional condition of such external sites. Furthermore, Taylors is not liable for any transactional loss, fraudulent activity, or service failure regarding goods and services you may purchase through third-party web sites. You access, traverse, and exploit external third-party sites entirely at your own proper risk.

8) Statutory Guarantees, Disclaimer & Exclusion of Liability

Australian Consumer Law Protections: Nothing in these Conditions operates to exclude, restrict, or modify the application of any statutory condition, warranty, consumer guarantee, right, or remedy conferred upon consumers by the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law (ACL), or equivalent State and Territory compliance legislation, which cannot be legally excluded, restricted, or modified.

To the maximum extent permitted by law, and subject always to your non-excludable rights under the ACL:

• (a) While Taylors executes reasonable operational oversight to maintain current and accurate informational updates across the web sites, Taylors makes no binding representations and gives no absolute warranties regarding the factual accuracy, thorough completeness, or long-term reliability of any material published on the web sites.
• (b) Taylors provides no ongoing operational warranties or structural guarantees regarding the constant accessibility, uptime, or flawless functionality of the web sites, and explicitly disclaims all responsibility or liability for digital delays, network dropouts, or functional faults in the operation or access of the web sites.
• (c) Taylors provides no legal warranty that the web sites are entirely free of digital viruses, malware, trojans, or any other malicious software code capable of causing systemic interference or hardware damage to your personal computer architectures. It is your absolute responsibility to deploy robust local firewall and anti-virus environments.

Subject always to the ACL, Taylors explicitly disclaims and accepts no liability for any loss, systemic damage, physical harm, or legal claims, howsoever arising, whether direct, indirect, incidental, or consequential, and whether or not caused by Taylors’ proven corporate negligence, arising out of or in any way connected to your access to, use of, or reliance upon the web sites or the materials appearing across them.

9) Comprehensive Indemnity

You agree to fully indemnify, defend, and hold harmless Taylors, its corporate directors, executive officers, employees, and authorised agents against all third-party legal claims, operational losses, formal actions, regulatory proceedings, administrative costs, liabilities, and damages arising directly or indirectly from:

• (a) any proven breach of these Conditions by you;
• (b) your unauthorised reliance on any material or information extracted from the Taylors web sites; or
• (c) your direct or indirect misuse of the Taylors web sites or associated electronic communication channels.

10) Non-Disclosure Commitment

Taylors reserves the right to assemble, evaluate, and disclose generalised statistical data regarding users of the Taylors services to certified third parties, provided that such information is entirely anonymised and does not identify you or compromise any personal information supplied by you. In accordance with our corporate ethics and legal obligations, Taylors will never sell, trade, or rent your personal information to third-party commercial entities for profit.

11) Corporate Notices

Taylors may legally issue notice to you by means of electronic mail (email) to the active address recorded in your online customer registration data, or via physical post to the mailing address contained within your online account profile.

12) User-Generated Content & Customer Product Reviews

Where the web sites permit users to transmit, post, or publish user-generated content, including but not limited to wine product reviews, ratings, comments, or forum participations ("Content"), you grant Taylors a non-exclusive, royalty-free, perpetual, irrevocable, worldwide licence to use, reproduce, modify, adapt, publish, and display such Content across any marketing medium.

You represent and warrant that you own or control all rights to the Content posted, that the Content is factually accurate, and that it does not defame, infringe upon any intellectual property right, or violate any Australian law. Taylors retains the absolute right, but under no circumstances the administrative obligation, to monitor, edit, moderate, or permanently delete any Content at its sole discretion and without providing prior notice.

13) Governing Law & Statutory Jurisdiction

These Conditions, along with all operational interactions with the web sites, are governed by, construed, and enforced in strict accordance with the laws of the State of New South Wales, Australia. You explicitly and irrevocably submit to the non-exclusive jurisdiction of the courts of New South Wales, the Federal Court of Australia, and all courts competent to hear appeals from those bodies, for the resolution of any legal dispute arising out of or in connection with these Conditions or website usage.

14) Force Majeure (Events Outside Our Control)

Taylors Wines will not be held liable or legally responsible for any failure to perform, or delay in the performance of, any of our commercial or delivery obligations under these Conditions that is caused by an act, event, omission, or accident beyond our reasonable operational control (a "Force Majeure Event").

A Force Majeure Event includes, but is not limited to:

• (a) Strikes, lock-outs, or other industrial action by third parties;
• (b) Civil commotion, riot, terrorist attack, war, or threat of war;
• (c) Fire, explosion, severe storm, flood, earthquake, bushfire, epidemic, pandemic, or other natural disaster;
• (d) Impossibility of the use of railways, shipping, aircraft, motor transport, or other means of public or private transport;
• (e) Impossibility of the use of public or private telecommunications networks, including internet service provider dropouts or prolonged power outages; and
• (f) The acts, decrees, legislation, regulations, or restrictions of any government or liquor licensing authority.

Our obligations under any Contract are deemed to be suspended for the period that the Force Majeure Event continues, and we will be granted an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a viable operational solution by which our obligations under the Contract may be fulfilled despite the Force Majeure Event.

15) Severability Framework

If any clause, sentence, or sub-provision of these Terms & Conditions is found by a competent judicial court or tribunal to be illegal, unenforceable, or legally void, either in whole or in part, for any reason, then that specific provision (or the relevant part thereof) shall be deemed severed and deleted from this text. Such surgical deletion shall not in any way affect or impair the validity, legal enforceability, or operational continuity of the remaining provisions of this document.